Refund Policy

At Velochi, we stand behind the quality of our products and want you to be fully satisfied with your purchase. If for any reason you are not completely happy, we offer a clear and straightforward return policy, outlined below.

1. General Return Policy

We offer a 30-day return window beginning on the date you receive your item.

To qualify for a return, the item must meet the following requirements:

  • Be in unused, unworn condition

  • Include all original tags, accessories, manuals, and packaging

  • Include the receipt or valid proof of purchase

If these conditions are not met, Velochi reserves the right to decline the return.

To initiate a return, please contact our Customer Support team at:
📧 support@myvelochi.com

No return will be accepted without prior authorization from our team.

2. Return Authorization & Process

Once your return request is approved:

  1. We will issue a Return Merchandise Authorization (RMA) and a prepaid return shipping label (when applicable).

  2. You will receive step-by-step instructions on how and where to send your return.

  3. Items returned without an RMA or shipped to the wrong address will not be processed.

For any questions regarding your return, our support team is always here to help:
📧 support@myvelochi.com

3. Damaged, Defective, or Incorrect Items

We kindly request that you inspect your order immediately upon delivery.

If you encounter:

  • A defective product

  • A damaged shipment

  • An incorrect item

Please notify us within 48 hours so we can assess the issue and provide a prompt resolution—whether replacement, repair, or refund.

4. Non-Returnable & Restricted Items

For safety and hygiene reasons, the following categories cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)

  • Personalized or custom-made products

  • Personal care items (e.g., beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Clearance or final-sale items

If you have questions about an item’s eligibility, please contact us before purchasing.

5. Exchanges

To receive a replacement quickly, we recommend:

  1. Starting a return for the product you wish to exchange.

  2. Placing a new order for the replacement item.

Once your original item is returned and inspected, we will process the refund according to our policy.

6. European Union: 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you are entitled to a 14-day right of withdrawal, allowing you to cancel or return your order for any reason and without justification.

All returned goods must still meet standard eligibility requirements:

  • Unused and unworn

  • In original packaging

  • Including all tags and proof of purchase

7. Refunds

After we receive and inspect your return:

  • You will be notified of approval or denial of the refund.

  • If approved, a refund will be issued to your original payment method within 10 business days.

  • Please note that banks and credit card issuers may require additional processing time.

If 15 business days have passed since your refund approval and you have not received the funds, please contact us at:
📧 support@myvelochi.com

Thank You for Choosing Velochi

We appreciate your trust in Velochi and are committed to delivering products and service that exceed expectations. If you have any questions regarding this policy or need assistance at any stage of your shopping experience, our team is here to help.