Terms of Service

1. Overview

This website is operated by Velochi (“Velochi”, “we”, “us”, “our”). Throughout the site, “you” refers to any user, visitor, or customer accessing our website and/or purchasing our products or services.

By visiting our website and/or making a purchase, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and content contributors.

Please read these Terms carefully before using our website. By accessing any part of the site, you agree to comply with these Terms. If you do not agree, you may not access the website or use any of our Services.

We reserve the right to update or modify these Terms at any time by posting changes on this page. Your continued use of the website after any changes constitutes your acceptance of the updated Terms.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that supports our sales and Services.

2. Online Store Terms

By using our website, you represent that you are at least the age of majority in your jurisdiction, or that you are the age of majority and have provided consent for any minor dependents to use this site.

You agree not to use our products or Services for any unlawful or unauthorized purpose and not to violate any applicable laws, including copyright regulations.
You must not transmit any malicious code, viruses, or harmful programs.

A breach of these Terms will result in immediate termination of your access to our Services.

3. General Conditions

We reserve the right to refuse service to anyone at any time for any lawful reason.

You understand that your content (excluding credit card information) may be transferred unencrypted across various networks and adjusted for technical requirements. Credit card data is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, or exploit any part of the Service without our written permission.

4. Accuracy, Completeness & Timeliness of Information

We do not guarantee that information on this site is accurate, complete, or current. Content is provided for general informational purposes only and should not be solely relied upon for decision-making.

We may update the site at any time but are under no obligation to do so.

5. Modifications to the Service & Prices

Prices for our products are subject to change without prior notice.
We reserve the right to modify or discontinue any part of the Service at any time.
We are not liable for any changes, price updates, or service interruptions.

6. Products or Services

Certain products or Services may be available exclusively online and may have limited quantities. Returns and exchanges must follow our Refund Policy.

We strive to display product images and colors accurately; however, we cannot guarantee your device’s display accuracy.

We reserve the right to restrict product sales to any person, region, or jurisdiction and to limit quantities on a case-by-case basis. Product descriptions and pricing may change without notice. Any offer made on this site is void where prohibited.

We do not guarantee that purchased products or Services will meet your personal expectations.

7. Accuracy of Billing & Account Information

We reserve the right to refuse or cancel any order, including those using the same customer account, billing address, shipping address, or credit card.

If an order is modified or canceled, we may notify you using the contact information provided at checkout.

You agree to provide current, accurate, and complete purchase information and promptly update your account details so we may complete your transactions and contact you when necessary.

Please review our Refund Policy for additional information.

8. Optional Tools

We may offer access to third-party tools without monitoring or control.
These tools are provided “as is” and “as available” without warranty.
Your use of third-party tools is entirely at your own discretion and risk.

9. Third-Party Links

Our website may include content, products, or links from third-party sources.
We are not responsible for evaluating or guaranteeing their accuracy or content quality.

Any issues related to third-party purchases must be addressed directly with the third-party provider.

10. User Comments, Feedback & Submissions

If you submit creative ideas, feedback, or materials (collectively, “comments”), you agree that we may freely use, edit, publish, or distribute them without obligation to maintain confidentiality, provide compensation, or respond.

You agree not to submit unlawful, offensive, defamatory, or infringing content, and you may not impersonate others or mislead us regarding the origin of your comments.

You are solely responsible for your submissions.

11. Personal Information

Your submission of personal information is governed by our Privacy Policy.

12. Errors, Inaccuracies & Omissions

We may occasionally display typographical errors, inaccuracies, or omissions relating to pricing, product descriptions, promotions, shipping, or availability.

We reserve the right to correct such errors, update information, or cancel orders at any time without prior notice.

13. Prohibited Uses

You are prohibited from using the site or its content to:

  • Engage in unlawful activities

  • Infringe intellectual property rights

  • Harass, abuse, defame, or discriminate

  • Upload malware or malicious code

  • Collect personal information without authorization

  • Conduct fraudulent or misleading behavior

  • Interfere with website security

  • Perform automated scraping, crawling, or spamming

  • Engage in immoral or harmful activity

Violation of these rules may lead to termination of your access to our Service.

14. Disclaimer of Warranties & Limitation of Liability

We do not guarantee uninterrupted, secure, or error-free use of the Service.
All products, Services, and information are provided “as is” without warranties of any kind.

To the fullest extent permitted by law, Velochi and its affiliates are not liable for any damages—including direct, indirect, incidental, punitive, or consequential damages—arising from your use of the Service or any products.

Certain jurisdictions may not allow exclusion of certain warranties. In such cases, our liability is limited to the maximum extent allowed by law.

15. Indemnification

You agree to indemnify and hold Velochi and its affiliates harmless from any claims arising from your breach of these Terms or violation of any applicable laws or third-party rights.

16. Severability

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions will still remain in full force.

17. Termination

These Terms remain effective unless terminated by either party.
You may terminate by ceasing to use our website.
We may terminate your access at any time if you violate these Terms.

18. Entire Agreement

These Terms, along with any related policies, constitute the entire agreement between you and Velochi regarding your use of the Service.

19. Governing Law

These Terms are governed by and construed in accordance with the laws of Hong Kong.

20. Changes to Terms

You may review the latest Terms at any time on this page.
Your continued use of the website after any updates constitutes acceptance of those changes.

21. Contact Information

Questions about these Terms should be directed to:

📧 support@myvelochi.com
🏢 UNIT 3, 6/F., KAM HON IND BLDG., 8 WANG KWUN ROAD, KOWLOON BAY, HONG KONG