Global Shipping Coverage
Velochi partners with reliable international logistics providers to deliver orders to most countries and regions worldwide. If, for any reason, delivery to your destination is unavailable, we will notify you by email within 2 business days and arrange a full refund immediately.
Shipping Fees
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Free Shipping for all orders over USD $39
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A flat-rate USD $7 shipping fee applies to orders below this amount
Order Processing Time
All orders are processed within 2 business day (excluding weekends and public holidays). You will receive a confirmation email once your order has been dispatched, including tracking information where applicable.
Shipping Delays & Liability
While we strive to ensure timely delivery, certain external factors may occasionally result in delays. These factors include, but are not limited to:
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Severe weather conditions
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Customs inspections
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Incomplete or incorrect shipping information
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Labor disputes
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Carrier or transportation disruptions
Velochi cannot be held responsible for delays caused by these circumstances. Additionally, we are not liable for packages that are lost, stolen, or damaged during transit once handed over to the carrier.
For assistance or concerns related to shipping, please contact us at: support@myvelochi.com
Freebie Terms & Conditions
Freebies offered by Velochi are provided as complimentary gifts for personal use only and are not intended for resale.
Please note the following terms:
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Freebies are offered “as is”, without any warranties or guarantees.
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They will not be replaced if lost, stolen, or damaged after being claimed.
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Complimentary items hold no cash value and are not eligible for exchange, substitution, or transfer.
Company Address
For inquiries, returns, or formal correspondence, our company address is:
UNIT 3, 6/F., KAM HON IND BLDG.,
8 WANG KWUN ROAD,
KOWLOON BAY, HONG KONG
Thank you for choosing Velochi. We appreciate your trust and look forward to delivering an exceptional experience every step of the way.